Terms & Conditions

How to seek a Quote? 

Provided on every product page is a “Quick Quote” button/ form. Fill in this form for each selected product, or if multiple product quotes are required please email with product SKU codes of your preferred items, and name or link to each item required for quote. CONTACT US

  • Include total quantity of each product for quote required.
  • Include any specfic branding details for each item selected.
  • Include Lead-times required or delivery time frames required.
  • Include delivery location.
  • If you’d prefer to call us and discuss your quote, please call 0450 587 052.

How to place Order?

Once you have received your formal quotation and would like to proceed, please kindly click on “ACCEPT QUOTE” button situated on the top corner of the formal quote provided to you in the downloadable quote link, or alternatively send us a return email with formal order notice to ” Proceed with quote provided”. Please include quote with email order.

You will then receive a confirmation your order has been processed you will be contacted within 24 hours for any information regarding your order that will be required i.e. billing, delivery details, artwork files, sizes and colours required of your selected products. All orders must be submitted in writing, this can be in the form of an email or if you have your own purchase order please send us a scanned copy along with your intention to proceed with the order.  No verbal orders are considered as an approval to proceed with the order.

If do you not receive a confirmation email within 24 hours we request you contact us as soon as possible.

Publicity Promotional Products is not bound by any terms, conditions, stipulations or prices contained on customer’s own purchase order forms. All prices supplied are based on 30 days from receipt of quotation.

Payment Terms

Payments can be made through Direct bank deposits or credit card. Payment for orders are to be made in full prior to branding or dispatch of any goods, an invoice will be supplied asap when all details are provided for processing.

What are the payment options available?

  • Bank Transfer – Details can be found at the bottom of the invoice supplied.
  • Cheque – All cheques must clear prior to the commencement of branding services. Cheque service will be discontinuing when banks and financial institutions no longer accept this payment method.
  • Credit Card – A processing fee of 1.8% of the total goods value is applied for credit card transaction
    (Accepted cards VISA / MASTERCARD) – All card information is destroyed once the order is dispatched.


Those seeking 30-day accounts must first place a minimum of 5 orders showing punctual payment or reach total of $50,000 per annum spend with Publicity Promotional Products, after which customers are welcome to request an account application. Accounts held are strictly based on 30 days net from the invoice received basis. Government or school entities that supply a purchase order will automatically be granted 30-day accounts from receipt of invoice.


We are very happy to provide samples please kindly read our sample policy page prior to requesting a sample.


In circumstances a cancelled order is required, the customer must firstly apply in writing. If the order has been approved and branding has commenced, it is the customers’ responsibility to pay for the order in full. Cancelled orders will be charged for the goods of any costs incurred for artwork provided, films or branding that has already been applied, and or any restocking fees charges applicable for goods.

Returns / Claims

If you have received damaged stock, faulty or poorly branded products we do apologise, sometimes these things happen beyond our control. We ask you to send us images showing the damage for our team to assess, our team will then reply within 24-48 hours. All claims must be notified in writing and must be made within 7 days from receipt of goods, claims made after 7 days will not be considered. Faulty products will be tried to be rectified or entitled to a refund. Publicity Promotional Products reserves the right to determine if and when the product is replaced or refunded.

Delivery/ Shipping

Publicity Promotional Products makes every effort to deliver goods on or before dates advised by the customer. Publicity Promotional Products will not be liable for goods lost or failure to meet deadline dates including; manufacture delay, transport delay local or international couriers, customs, fire, flood, natural disaster, war or “acts of God” that are beyond our control. If your event date has unfortunately been affected we apologise but do not offer any compensation for such occurring.


The branding industry recognises the Pantone colour chart or PMS colour chart as a standard guide to reproduce an exact colour match, in some cases embroidery, for example, there is no matching colour reference for a Pantone colour. Unless a Pantone colour is supplied by the customer, Publicity Promotional Products will select the closest colour to match the artwork available. If in any case, you are unsure about the colour being produced please feel free to request a pre-production sample for additional costs. Any printing or branding provided of logo colour matched by Publicity Promotional Product will be deemed acceptable branding in cases where logo colours have not been supplied by the client.

Artwork on Products

Formal proof for approval will be provided this will be emailed and will include the quantity of the order, branding method, branding size, print position and print colour. The proof should be thoroughly checked by the customer before approving and returned as fast as possible to ensure delivery dates are met. Any approved orders that are then stopped due to error may result in fees or charges where applicable. No branding will commence unless approval has been supplied via return email.


Publicity Promotional Products shall be in no way liable or responsible for any loss or damages caused in result to the accuracy of information and specifications contained in this website.