Terms & Conditions

Quotes / Orders
Provided on every product page you will notice a “Quote / Order Here” form. Fill in this form for each selected product, or if multiple products are required please email info@publicitypromotionalproducts.com.au with the names or product codes of your preferred items. Your quote will include all the total quantity of each product, branding details for each item selected, set up fee/s applicable, lead-times or delivery time frames from approval of artwork and any freight costs to your delivery location. If you’d prefer to call us and discuss your quote, please call 0450 587 052. Once you have received your formal quotation and would like to proceed, please kindly return email to info@publicitypromotionalproducts.com.au  stating “Please proceed with the quote provided” or alternatively click on ACCEPT QUOTE situated on the top right corner of the downloadable PDF version of the quotation provided. You will then receive a confirmation your order has been processed you will be contacted within 24 hours for any information regarding your order that will be required i.e. billing, delivery details, artwork files, sizes and colours required of your selected products. If do you not receive a confirmation email within 24 hours we request you contact us as soon as possible. All orders must be submitted in writing, this can be in the form of an email or if you have your own purchase order please send us a scanned copy along with your intention to proceed with the order. No verbal orders are considered as an approval to proceed with the order. Publicity Promotional Products is not bound by any terms, conditions, stipulations or prices contained on customer’s own purchase order forms. All prices supplied are based on 30 days from receipt of quotation. Payments Payments can be made through Direct bank deposits.

Payment
Payments for orders are to be made in full prior to despatch of goods, a deposit of 50% with order is required for first-time orders and if paying with by bank transfer or cheque the order will not commence until deposit is received. If you would like to pay via credit card you will be asked to provide this information as a form of security with the order intended, but only charged once goods are ready for despatch. All card information is destroyed once the order is despatched.

Accounts
Those seeking 30-day accounts must first place a minimum of 3 orders, after which customers are welcome to request an account application. Accounts held are strictly based on 30 days net from the invoice received basis. Government or school entities that supply a purchase order will automatically be granted 30-day accounts from receipt of invoice.

Samples
We are very happy to provide samples please kindly read our sample policy page prior to requesting a sample. Cancellations In circumstances a cancelled order is required, the customer must firstly apply in writing. If the order has been approved and branding has commenced, it is the customers’ responsibility to pay for and will be charged for the goods in full or any costs incurred for artwork provided and or any restocking fees charges applicable.

Returns / Claims
If you have received damaged stock, faulty or poorly branded products we do apologise, sometimes these things happen beyond our control. We ask you to send us images showing the damage for our team to assess, our team will then reply within 24-48 hours. All claims must be notified in writing and must be made within 7 days from receipt of goods, claims made after 7 days will not be considered. Faulty products will be tried to be rectified or entitled to a refund. Publicity Promotional Products reserves the right to determine if and when the product is replaced or refunded.

Delivery/ Shipping
Publicity Promotional Products makes every effort to deliver goods on or before dates advised by the customer. Publicity Promotional Products will not be liable for goods lost or failure to meet deadline dates including; manufacture delay, transport delay local or international couriers, customs, fire, flood, natural disaster, war or “acts of God” that are beyond our control. If your event date has unfortunately been affected we apologise but do not offer any compensation for such occurring.

Colours
The branding industry recognises the Pantone colour chart or PMS colour chart as a standard guide to reproduce an exact colour match, in some cases embroidery, for example, there is no matching colour reference for a Pantone colour. Unless a Pantone colour is supplied by the customer, Publicity Promotional Products will select the closest colour to match the artwork available. If in any case, you are unsure about the colour being produced please feel free to request a pre-production sample.

Artwork on Products
Formal proof for approval will be provided this will be emailed and will include the quantity of the order, branding method, branding size, print position and print colour. The proof should be thoroughly checked by the customer before approving and returned as fast as possible to ensure delivery dates are met. Any approved orders that are then stopped due to error may result in fees or charges where applicable. No branding will commence unless approval has been supplied via return email.

Disclaimer
Publicity Promotional Products shall be in no way liable or responsible for any loss or damages caused in result to the accuracy of information and specifications contained in this website.